After careful consideration the Trustees have decided to CANCEL the March Lakeland Sinfonia concert and POSTPONE the April Royal Liverpool Philharmonic concert, due to the impact of the coronavirus pandemic. All ticket holders will be offered a refund, however the mechanism and timing of this depends on how you purchased your tickets – see below.
Tickets purchased online via TicketSource
If you purchased your tickets online via TicketSource then you should receive an email from them notifying you that you will be given a refund, and explaining that your purchase price and booking fee will be refunded to you. However please note that any postage fees and telephone handling charges are not refundable.
The refund will be credited back to the card which you used to purchase the tickets. In normal times this refund process usually takes up to 7 days, however these are exceptional times and could take much longer. The Lakeland Sinfonia Concert Society has no control or influence over this refund process. TicketSource will send you a second email when the refund has been submitted into the banking system by them.
We have been advised by TicketSource that they are overwhelmed by a 10,000% increase in refunds for cancelled events, and they ask that people DO NOT contact them whilst they work through the backlog. We ask you to wait until the end of May 2020 before contacting TicketSource about any missing refunds.
Members/subscribers will also be offered refunds, plus other options, but due to the workload involved, we will not start to contact members until mid-April. Our current priority is around the health of our families, colleagues, members and concert-goers, and to take the steps necessary to ensure that the Society survives the current crisis.
We will be in contact with all members around mid-April to explain options around refunds. Some members have already contacted us to waive their refund and have donated the money back to the Society – we are very grateful for this generosity.
Communicating with members who don’t use computers
A proportion of our members do not use email, social media or websites. We are committed to communicating with all these loyal members in more traditional ways, and are writing to all of them. In addition, we would be very grateful if YOU could telephone anyone you know who may be part of this group. This would greatly assist us to keep them informed with up to date information; they may also need your assistance with general public information about the virus.
If you have any queries please email firstname.lastname@example.org . We will endeavour to respond within 48 hours, however these are exceptional times for everyone.