All concerts and pre-concert talks are held in the Westmorland Hall at the Better Leisure Centre, Burton Road, Kendal, Cumbria, UK, LA9 7HX, telephone 01539 729777. This is a multi-purpose public leisure facility managed by Greenwich Leisure Ltd.
The venue is a public access building and we do not always have exclusive access during our concerts; it can be very busy. We recommend allowing ample time for parking and accessing your seat. There are dedicated disabled car parking spaces close to the main entrance however availability is not guaranteed. The foyer is accessed either by steps or a wheelchair accessible route. There are a limited number of seats in the foyer, and a bar lounge upstairs. To enter the Westmorland Hall you must either traverse steps (see below) or use the lift.
The lift is about 30 metres down the corridor to the left of the main reception desk and has space for a wheelchair and 2 or 3 companions. Upstairs the lift exits into the bar area. Downstairs the lift exits to a back stage meeting room area, and it is necessary to pass through wide doors and enter the auditorium from backstage; this is a busy area before concerts and there are always people around to assist with doors etc. Please allow plenty of time for using the lift as demand can be high and it is not very quick.
The auditorium has three entrances:-
Lower level: Accessed down one flight of steps through the door on the left hand side of the foyer. You emerge onto a flat level area at the front right hand side of the auditorium adjacent to rows AA, BB and CC; these three rows are on a flat level area within which there are dedicated wheelchair spaces (must be pre-booked). From here you can access the Grand Tier rows A-T however these are tiered seating rows with steps and no hand rails. This is the primary entrance for most people and tends to be busy.
Upper level: Accessed up two flights of steps from the right hand side of the foyer, and across the flat level lounge/bar area to the auditorium entrance. You emerge at balcony level at the top of the right hand side of the auditorium, above rows A – T of Grand Tier seating. To access rows A – T you have to go down aisle steps which DO NOT have hand rails.
Via Emergency Exit: This can only be used before a concert by special arrangement made in advance with the venue management (02539 729777), however it is normally opened for exit after the concert finishes at about 9:15 – 9:30pm. This is a double door that exits straight to the car park level outside, and is the recommended route into the auditorium for mobility scooters.
Special Requests, wheelchairs and mobility scooters: Dedicated wheelchairs spaces are available in the front row and bookable online via our web site; if the spaces have already been booked please contact us for further assistance. Please contact the venue as far in advance as possible if you need to access the auditorium on a mobility scooter or other large mobility aid, so that we can make the necessary arrangements. We aim to support and assist the elderly and physically challenged as best we can, however our resources are very limited. The society is run by a small group of part time volunteers who are themselves maturing steadily.
Please note that we are not responsible for the venue and its management. If you have special requests please contact the venue or us as far in advance as possible so that your needs can be undersood and people have time to react.
The venue has a large free car park on site, and an overflow car park to the rear which is accessed through the main car park. Disabled spaces are close to the main entrance – these are always in high demand. The venue is often very busy, so parking can be a challenge'; we recommend arriving early, car sharing, and/or arranging a drop off.
Additional overflow parking is available at Kirkbie Kendal School (accessed off the roundabout by the petrol station), at Murley Moss business park (towards Oxenholme railway station), or public roads. These overflow parking areas are all several hundred metres from the venue.
HOW TO FIND THE VENUE
Burton Road is the A65 that leaves Kendal in a south-south-east direction towards J36 of the M6, passing Asda and Westmorland General Hospital on the way.
From the south:
EITHER: Follow the A6 into Kendal, turning right at the traffic lights after Stonecross Manor Hotel but before Kendal College. At Kirkby Kendal School roundabout turn right and the Better Leisure Centre is a little further on the left.
OR: Join the A65 near M6 J36 and head towards Kendal; the Better Leisure Centre is on the right after the mini-roundabout for Asda and B&Q.
From the north:
Follow the road signs for A65 Kirkby Lonsdale round the one-way system. Having passed K Village outlet shopping centre, the Better Leisure Centre is on the left just beyond the roundabout by Kirkbie Kendal School.